Support

The video's aren't playing

If videos aren’t playing, the page you’re on may not have loaded properly. This can be caused by problems with your internet connection among other things.

  • Fix: Reload the page.

If the video still isn’t playing your browser may not support the content or have a problem loading it. This can be caused by certain plugins or older browsers.

  • Fix: Switch to a different browser.

If  the video still isn’t working your device may not support the content or experience other issues. This can be caused by limited memory, storage capacity, your device not being up to date or using older devices.

  • Fix: Switch to a different device.

 

The videos are partly playing

Videos may only play or load partly because your internet connection is slow. This may be because you’re on a mobile network, have poor reception, a poor connection or are on a slow network or a slow internet connection.

  • Fix: Connect to a network or a faster network.

If the video still plays only partly your browser may not support the content or have a problem loading it. This can be caused by certain plugins or older browsers.

  • Fix: Switch to a different browser.

If the video still isn’t working your device may not support the content or experience other issues. This can be caused by limited memory, storage capacity, your device not being up to date or using older devices.

  • Fix: Switch to a different device.
It says I'm not on inshorts.com but I am

If you get this message while being on intshorts.com the film may not have loaded properly. This can be caused by problems with your internet connection among other things.

  • Fix: Reload the page.

If you still get this message after having reloaded the page multiple times, your browser may in some way interfere with the system that checks if you are on intshorts.com. This can be caused by certain plugins or older browsers.

  • Fix: Switch to a different browser.
I've forgotten my password

If you’ve forgotten your password you may reset it on the login page. You’ll receive an e-mail with a link to reset your password.

  • Fix: Reset your password on the login page.
I'm unable to login

If you’re unable to log in, even though you’re using the right account details you may be mistaken.

  • Fix: Reset your password.

Are none of the solutions you find on this page working? E-mail us at [email protected] or contact us through the chat located at the bottom right of your screen.

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